Refund policy

At POMMIKOX, we want you to feel good about your purchase. If something isn’t right, we’re here to help.

This policy applies to purchases made directly from pommikox.com.

30-Day Returns

You may request a return within 30 days of receiving your order.

To qualify for a return under our 30-day policy:

  • Clothing and hats must be unworn, unwashed, and free of stains, odors, or damage. Trying them on to check the fit is fine.

  • Mugs must be unused and in their original condition.

  • Original tags must remain attached, where applicable.

  • You must provide your order number or other proof of purchase.

Please include the original packaging whenever possible and package your return securely, especially fragile items.

How to Start a Return

Email support@pommikox.com with your order number, the item you wish to return, and a brief explanation of the issue. For damaged, defective, or incorrect items, please include clear photos if available.

We will provide return instructions and the appropriate return address. Please contact us before sending anything back. The address on your shipping label may not be our return address.

For returns under our 30-day policy, please ship the item within 14 days of receiving our return instructions. We recommend a tracked shipping service and keeping your proof of shipment.

Return Shipping Costs

For change-of-mind returns, including selecting the wrong size, color, or style, you are responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.

If your item arrives damaged, defective, or different from what you ordered, we will cover any necessary return shipping costs or arrange another appropriate solution. No restocking fee applies.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect.

For broken mugs, please keep the packaging and take photos if it is safe to do so. Do not handle broken pieces or return damaged items unless we provide instructions.

Depending on the issue and applicable consumer rights, we will arrange a replacement, refund, or other appropriate remedy at no additional cost to you.

Exchanges

We do not currently offer direct exchanges. If you need a different size, color, or item, please request a return and place a new order separately.

Replacement items are subject to availability.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 7 business days.

Your bank or payment provider may take additional time to post the refund. If you have not received it within 10 business days of our confirmation, please contact us.

Refunds reflect the amount actually paid for the returned item, including any discounts applied.